Aftersales Manager

Perfect Placement

We are representing a reputable, family-run main dealer in Corby seeking an experienced Aftersales Manager to lead their Service, Parts, and Warranty operations. This is an excellent opportunity for a skilled professional with a proven track record in aftersales management within a main dealership environment.

Benefits of the Aftersales Manager:
  • Basic salary between £40,000 and £45,000 per annum
  • OTE of £50,000 to £55,000 including bonus
  • Company car provided
  • Monday to Friday working hours, 8:30am – 5:30pm with no weekend work
  • Manufacturer training and ongoing development courses
  • Opportunities for long-term career progression
  • Supportive, family-style working environment
  • Access to future training and professional development
Duties of the Aftersales Manager:
  • Take full responsibility for the day-to-day performance of the Aftersales department
  • Lead, motivate, and develop Service, Parts, and Warranty teams to achieve departmental targets
  • Set and monitor KPI measures, targets, and objectives
  • Drive workshop utilisation, productivity, and profitability
  • Maximise labour and parts sales, ensuring revenue targets are met
  • Oversee warranty claims, ensuring accuracy and timely submission
  • Maintain high standards of customer satisfaction, handling concerns professionally
  • Monitor department performance for continuous improvement
  • Develop and implement strategies to increase customer retention and satisfaction
  • Manage customer complaints effectively, resolving issues efficiently
  • Oversee warranty processes within company policies and timescales
Requirements of the Aftersales Manager:
  • Proven managerial or supervisory experience within an aftersales/service operation at a main dealer
  • Strong knowledge of Service, Parts, and Warranty procedures
  • Track record of achieving departmental KPIs and financial goals
  • Excellent leadership, coaching, and team management skills
  • Strong commercial awareness and understanding of department profitability
  • Proven ability to motivate and develop staff as the Aftersales Manager
  • Exceptional customer relationship management skills
  • Ability to resolve customer concerns professionally and effectively
  • Experience in analysing department performance for continual enhancements
  • Confidence in dealing with difficult situations and resolving complaints
Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Corby and Northamptonshire today to discover more about this fantastic Aftersales Manager opportunity.

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