Assessment Administrator

FULLY REMOTE (Once a month London Office)

Duties and responsibilities:

1. Assessment Administration & Scheduling

• Support the creation of assessmentmaterial, communicating with subject matter experts to ensure tasks are completed to defined process and timelines.

• Support the scheduling and coordination of exams and assessments across multiple qualifications.

• Set up exams on the assessment platform, following defined processes and timelines.

• Ensure all student entries and assessment details are recorded accurately on internal systems, including processing bookings and tickets.

• Process bookings for B2B, bursary, deferrals and direct entries and accurately track tasks.

2. Platform & System Management

• Assist with building and configuring assessments on the digital assessment platform, ensuring technical accuracy.

• Monitor exam set-up and flag any technical or content issues to the Head of Education Operations.

• Keep internal records updated in the CRM and assessment tracking systems.

3. Marking & Results & Certification

• Monitor and support subject matter experts marking activities, reporting issues or delays to the head of Education Operations.

• Assist with the preparation and issuance of results, feedback reports and digital credentials.

4. Proctoring & Compliance Support

• Help process and investigate proctoring reports, including incidents of suspected malpractice.

• Ensure documentation and outcomes from investigations are handled sensitively and in line with policy.

5. Reporting & Record-Keeping

• Maintain accurate records of assessments activities and correspondence, including for thepurposes of financial tracking.

• Support data reporting requirements for internal monitoring and external compliance.

6. Process Improvement & Team Support

• Contribute to process reviews and suggest improvements to enhance efficiency and service.

• Provide general administrative support to the assessment team and wider Education function.

• Participate in training and team meetings as required.

Skills and Qualifications:

• Experience in administration, ideally within education or assessment services.

• Strong attention to detail and accuracy in data handling.

• Good written and verbal communication skills.

• Confidence using digital platforms and databases (e.g. LMS, assessment software, CRM).

• Ability to manage multiple tasks and work to fixed deadlines.

• Team-oriented with a proactive, problem-solving mindset.

• Familiarity with awarding body processes, compliance or invigilation procedures (desirable but not essential).