Assistant Workshop Controller in Melton Mowbray, Leicestershire
Posted by Perfect Placement
This is a pivotal role, with a strong focus on warranty administration, ensuring claims are processed accurately and within deadlines. The successful Warranty Administrator / Assistant Workshop Controller will be responsible for managing manufacturer warranty claims, maintaining detailed records, and supporting workshop operations. This role offers an excellent opportunity to specialise within warranty administration while developing broader workshop control skills.
The Warranty Administrator / Assistant Workshop Controller position provides a competitive basic salary of £31,000, with an OTE of approximately £35,000.
Benefits:
- Manufacturer and dealership-specific training programmes
- Opportunities for career progression within the Aftersales department
- Supportive and professional working environment
- Varied role covering warranty administration, workshop control, and Service support
- Monday to Friday, 8:00am–6:00pm, with 1 in 3 Saturdays
- Continuous development to enhance technical and administrative skills
- Manage and submit warranty claims accurately within designated timescales
- Monitor workshop productivity and technician workloads to optimise efficiency
- Allocate work to Technicians based on skill and availability
- Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress
- Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly
- Investigate rejected or queried warranty claims and manage resolutions
- Process warranty credits and recover legitimate warranty income
- Maintain detailed warranty records to ensure compliance with manufacturer standards
- Support Service Advisors with vehicle updates and customer inquiries
- Assist with technical escalations, return-to-workshop vehicles, and repeat repairs
- Promote high standards of workshop organisation, efficiency, and customer service
- Prior experience within a franchised motor dealership or automotive workshop
- Proven track record in warranty administration and familiarity with manufacturer processes
- Good understanding of workshop operations and technician workflow
- Strong organisational skills and attention to detail
- Proficiency in dealer management and manufacturer software systems
- Excellent communication skills across technical and non-technical teams
- Ability to manage a dynamic and busy workload
- Positive, team-oriented, and proactive approach
- Commercial awareness and problem-solving capabilities
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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