Automotive Service Advisor

“Great service is the difference between a customer and a loyal customer.”

Automotive Service Advisor

£35,000 – £40,000 Basic + Bonus | SW18 | Family-Run Business

Are you an experienced Service Advisor looking for your next opportunity with a well-established, family-run automotive business?

We’re working on behalf of our client, a successful and long-standing business based in the SW18 area, who are looking to appoint an experienced Automotive Service Advisor following an internal promotion.

This is a fantastic opportunity to join a close-knit, long-standing team where customer service, technical knowledge and a genuine passion for the motor trade are valued.

The Role

As a Service Advisor, you’ll be the key link between customers and the workshop, ensuring every vehicle receives the right attention, and every customer receives an excellent level of service.

Your responsibilities will include:

• Welcoming customers and providing a professional, friendly point of contact.
• Booking vehicles into the workshop and managing customer requirements.
• Discussing servicing, repairs and additional work with customers.
• Liaising closely with technicians to understand and communicate vehicle requirements.
• Preparing accurate estimates and keeping customers updated throughout the repair process.
• Authorising work and ensuring jobs are progressed efficiently.
• Maintaining strong customer relationships and delivering excellent customer service.
• Handling queries and resolving any issues professionally.
• Supporting the smooth day-to-day running of the workshop.

About You

We’re looking for someone who understands the automotive industry and can confidently communicate with both customers and technicians.

Ideally, you’ll have:

• Previous experience working as a Service Advisor within the motor trade.
• Excellent customer service and communication skills.
• Strong organisational skills and the ability to manage multiple jobs effectively.
• Good commercial awareness and attention to detail.
• A professional and personable approach.
• Technical knowledge of vehicles would be a distinct advantage.
• Experience within an independent garage environment would be particularly beneficial.

What’s on Offer?

• £35,000 – £40,000 basic salary, depending on experience.
• Bonus scheme paid every 6 months, worth approximately £3,000 per annum.
• 20 days' annual holiday plus bank holidays.
• Long Service Leave.
• Business closure over Christmas, with 1.5 days' holiday allocated.
• Training and development opportunities.
• The opportunity to join a long-standing, supportive team.
• A genuine opportunity to build a long-term career within a successful family-run business.

Working Hours

Monday – Friday: 7:45am – 5:45pm

1 in 3 Saturdays: 8:30am – 1:00pm

Saturday hours are paid as overtime or can be taken back as lieu time.

Location & Requirements

📍 SW18 area

A full UK driving licence is required, with a maximum of 6 points in accordance with company policy.

There is limited on-site parking available.

Ready for Your Next Move?

If you're an experienced Automotive Service Advisor looking for a role where you can become a valued member of a well-established team, we'd love to hear from you.

Immediate starters are welcome, and the position is ready to go for the right candidate.

Other Opportunities & Referral Scheme

If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.

Confidential Job Search – Silent Search™

Looking for a new role but want to keep things private? With Silent Search™, your details remain anonymous until interview stage. We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date. If you’d like to learn more, please send your current CV and get in touch.