Branch Assistant in Leicester, Leicestershire

About the role:

We're looking for a Branch Assistant to keep our Leicester branch running smoothly. You'll serve trade customers at the counter and on the phone, make up hydraulic hose assemblies, and keep stock and paperwork in order.

Our customers include plant hire firms, agricultural contractors, manufacturers and maintenance engineers. When their machines are down, they need the right part fast. You'll be the person who gets it to them.

No hydraulics experience? That's fine. If you've worked on a trade counter or in industrial supplies, we'll give you full product and hose assembly training.

Key responsibilities:

Customer service and sales

Serve trade and walk-in customers at the counter, identifying parts and recommending the right product

Handle phone and email enquiries, quotes and orders

Process sales, returns and payments accurately on our [ERP / stock system]

Build good relationships with regular account customers

Hose assembly and workshop

Make up hydraulic hose assemblies to customer specification using crimping and cutting equipment

Identify hose, fittings and adaptors by thread type and size (BSP, JIC, metric, ORFS)

Pressure test assemblies and follow safety procedures

Stock and warehouse

Receive deliveries, check them against paperwork and put stock away

Pick, pack and dispatch customer orders

Help with stock counts, replenishment and keeping the branch clean and organised

Admin

Raise purchase orders and chase suppliers

Keep job, delivery and test records up to date

Help keep the branch open when the Branch Manager is out

About you

Essential

Experience on a trade counter, in internal sales or in a customer-facing stores role

Confident dealing with customers face to face and on the phone

Good with numbers and accurate with paperwork

Comfortable using a computer and stock or sales systems

Practical and happy to get hands-on in the workshop

Reliable, organised and able to work on your own or as part of a small team

Desirable

Hydraulics, pneumatics or fluid power experience

Hose assembly or crimping experience

A background in industrial, engineering, bearings or motor factor supplies

Counterbalance forklift licence

Full UK driving licence