Business Centre Manager in Chelmsford, Essex

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of their company values. The company offer high-quality flexible workspace and support services to a diverse community of small and growing businesses.

They are seeking a proactive and organised Centre Manager to manage the team and ensure the smooth running of their busy business centre.

Your role:

• Lead, manage and support the deputy, business support team and facilities handy person, including managing workloads and annual development reviews.

• To manage day-to-day operations of the centre and overall site management.

• Ensure robust Health & Safety and Fire Safety procedures are maintained.

• To conduct viewings of available workspaces to potential customers, promoting facilities and services.

• Administration tasks including the preparation of licence agreements and setting up of new customer accounts.

• Build strong customer relationships from first enquiry through to departure, delivering excellent customer service while promoting meeting rooms, virtual services and other business support services.

• Deliver excellent reception services, including handling enquiries.

• Work with the marketing team on local promotion, social media and networking, and help organise activities for the centre’s charity of the year.

• To be familiar with the values of the company and at all times behave in a manner that is entirely consistent with these values.

Full time: 8.30am – 5.30pm Monday to Friday

Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays)

The ideal person -
Essential: Proven experience in a customer facing role plus managing people, including setting expectations, organising workloads and supporting team development. You will be a confident communicator who takes ownership of problems and can adapt to changing priorities.

Desirable: Experience of working in the serviced workspace industry, particularly letting space, handling enquiries and viewings.