Business Intelligence & Performance Officer

Lynx Employment Services Ltd

Location: Rugby – Hybrid, 3 days per week onsite Rate: £350 per day Contract: Initial 3 months, with potential to extend to 3–6 months Start Date: 21 September 2026 Hours: 37.5 hours per week IR35: Inside IR35 Interview: Microsoft Teams


We are recruiting for an experienced Business Intelligence & Performance Officer to join a busy Communities & Homes service within a local authority.

This is an excellent opportunity for an experienced Housing Performance Officer, Business Intelligence Analyst or Housing Data Analyst with strong Power BI and Excel skills who can turn complex operational data into meaningful management information.

The role will provide specialist business intelligence, performance reporting and data analysis across housing, assets, compliance, repairs and tenant services, helping senior managers make informed operational, financial and strategic decisions.

## The Role

Key responsibilities will include:

  • Developing and maintaining Power BI dashboards, scorecards and management information
  • Producing regular and ad-hoc performance reports for managers, senior leadership, elected members and external regulators
  • Analysing operational, financial and performance data to identify trends, risks and opportunities for improvement
  • Developing and improving automated reporting and data processes
  • Monitoring and improving data quality across housing and associated systems
  • Extracting, validating, analysing and reconciling data from multiple systems
  • Investigating data anomalies and implementing appropriate data-quality controls
  • Supporting performance reporting across housing, repairs, assets, compliance and tenancy management
  • Producing statutory and regulatory performance information, including Tenant Satisfaction Measures (TSMs)
  • Supporting reporting to the Regulator of Social Housing
  • Providing performance information for audits, complaints, Ombudsman enquiries and governance meetings
  • Working with stakeholders to understand business requirements and translate them into effective reporting solutions
  • Reviewing and mapping business processes to identify opportunities for automation, efficiency and service improvement
  • Supporting transformation projects, system upgrades, testing and implementation
  • Developing new KPIs, performance frameworks and management information requirements

## About You

We are looking for someone with strong experience in business intelligence, performance reporting or data analytics, ideally gained within local authority housing or the social housing sector.
You should have:

Strong Power BI dashboard development experience Advanced Microsoft Excel skills Experience analysing complex datasets and presenting meaningful insights Experience developing performance reports, dashboards, KPIs and management information Strong understanding of data quality, validation and governance Experience extracting and reconciling information from multiple systems Experience supporting business improvement, transformation or business analysis Strong stakeholder management and communication skills Ability to present complex information clearly to senior managers and non-technical stakeholders Experience with Civica CX, Tech Forge, Totalmobile or equivalent housing management, repairs, compliance or asset-management systems would be particularly valuable.

Previous experience of Tenant Satisfaction Measures, housing regulatory reporting, repairs/compliance performance or Regulator of Social Housing requirements would also be highly advantageous.

This role is hybrid but requires three days per week onsite in Rugby, so candidates must be able to meet this requirement. £350 per day \| Inside IR35 \| Initial 3\-month contract \| Rugby \| Hybrid Please apply with an up-to-date CV clearly demonstrating your Power BI, performance reporting, data analysis and housing-sector systems experience.

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