Business Support Consultant at Woodward and Partners, Newmarket

Business Support Consultant

ETZ | Newmarket, Suffolk | Office-based
Essential qualification: AAT Level 4 Diploma in Accounting, ACA, ACCA, CIMA or an equivalent completed accounting qualification.

ETZ builds software that recruitment agencies use to manage contractor timesheets, payroll and invoicing. We’re looking for someone with an accounting qualification who enjoys working with customers and wants to help shape how financial software is built.

Based in our Newmarket office, you’ll be a first point of contact for existing and prospective customers. On a typical day, you might help a payroll manager work out why an approved timesheet is missing from an invoice, then show an agency director how ETZ could improve their billing process.

We’re also using AI to develop the next version of ETZ. You’ll work closely with our development team, bringing them examples of problems customers face and testing whether proposed changes solve them.

What you’ll do

• Handle day-to-day product queries by phone and in writing. Ask clear questions, explain the next step and follow up until the customer has an answer.

• Investigate timesheet, payroll and invoicing issues. When a developer’s help is needed, explain what happened and keep the customer informed.

• Speak with prospective customers about how their agency works, demonstrate the relevant parts of ETZ and agree a next step.

• Test new features against real recruitment workflows and identify recurring issues that better software or clearer guidance could resolve.

What you’ll bring

Alongside your accounting qualification, you’ll bring the ability to explain financial processes in plain English, investigate discrepancies and communicate clearly when a customer is working to a payroll or billing deadline. Experience in recruitment operations, payroll, accounting software or business-to-business customer support would be an advantage.

How to apply

Please apply with your CV and a short note confirming your accounting qualification, relevant experience, salary expectations and availability for an initial conversation.