Call Centre Agent
Pertemps Daventry
Easy apply
This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm.
You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.
Key Responsibilities
- Answer incoming customer calls in a professional and friendly manner.
- Respond to customer enquiries and provide accurate information.
- Handle customer requests, questions and complaints calmly and efficiently.
- Make outbound cold calls where required.
- Record customer information and update records accurately.
- Maintain a high standard of customer service.
- Follow company procedures and escalate complex issues when required.
- Work effectively as part of a team.
- Meet agreed service and performance standards.
- Maintain confidentiality when dealing with customer information.
- Excellent verbal communication skills.
- A confident and professional telephone manner.
- Good listening and customer service skills.
- The ability to remain calm and polite when dealing with difficult customers.
- Good attention to detail.
- Basic computer and administrative skills.
- A reliable, punctual and organised approach.
- The ability to work independently and as part of a team.
- Previous call centre or customer service experience is desirable.
- Wednesday & Thursday, 9am–3pm working hours.
- Full training and support.
- Friendly and supportive working environment.
- Part-time working opportunity.
- The chance to develop your customer service and communication skills.
For more information, please contact Niki at Pertemps Daventry on (phone number removed).
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