Claims Handler

Our client, a well-established and expanding Accident Management company, is looking for a Claims Handler to join their friendly and high-performing team.

This is an excellent opportunity to build a long-term career with a successful organisation that specialises in providing replacement vehicles following road traffic accidents. You'll play a key role in supporting clients through the claims process, delivering outstanding service from first notification through to arranging a suitable replacement vehicle.

Whether you already have claims experience or come from a strong telephone-based customer service background, full training and ongoing support will be provided.

The Role

As a Claims Handler, you'll manage claims from first notification through to completion, ensuring every client receives a professional, efficient and empathetic service.

Key Responsibilities:

• Handle inbound customer calls and enquiries.
• Manage new claims from first notification through to completion.
• Arrange suitable replacement vehicles.
• Liaise with repair garages and external organisations.
• Work with Taxi Licensing Authorities where required.
• Keep clients updated throughout the claims process and maintain accurate case records.
• Work closely with colleagues to ensure service levels are achieved and cases are progressed efficiently.
• Deliver excellent customer service at every stage of the claim.

About You

The successful candidate will have:

• At least 2 years' experience in a telephone-based customer service or claims handling role.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Excellent organisational and time management skills.
• The ability to manage multiple cases effectively.
• Good administration and IT skills.
• A positive, proactive approach and willingness to learn.
• The ability to work independently while contributing to a collaborative team.

What's on Offer?

• Salary of £28,089.10 per annum
• Monthly team bonus
• Contributory pension scheme
• Full training and ongoing development
• Friendly and supportive working environment
• Excellent location close to public transport, shops, cafés and the seafront

If you're looking for your next opportunity with a growing and reputable business where you can make a real difference to clients every day, we'd love to hear from you. Apply today to find out more.