Claims Handler - Household

Claims Handler — Insurance | Bolton | £24,479 | Mon–Fri, 35 hours | Full training

Good at customer service and want a career rather than another front-line job?

We're recruiting a Trainee Claims Handler for an established general insurer just outside Bolton. You'll join as a Customer Service Advisor and be trained and developed into a full Claims Handler, managing household property claims from first notification through to settlement.

No insurance experience needed. This is a genuine trainee claims handler route — structured training, funded qualifications, and a clear path into a technical insurance career. What you need is a solid customer service background and the willingness to learn the claims side properly.

What the job becomes

Once you're trained, as a Claims Handler you'll:

• Take first notification of loss calls from policyholders
• Assess policy cover and validate claims (full training provided)
• Gather the documents and details needed to progress each claim
• Liaise with contractors and suppliers
• Manage your own caseload from first notification to settlement
• Keep customers updated and resolve queries as they come up

This isn't a scripted contact centre seat. You take ownership of claims and build real technical knowledge over time.

What you'll need

• Minimum 12 months in a customer service role — any sector
• Confident, professional telephone manner
• Strong listening skills and attention to detail
• Organised, comfortable juggling several things at once
• Competent across different computer systems
• GCSE English and Maths at Grade C/4 or above

You don't need previous insurance experience. Your customer service approach and appetite to learn are what matter.

What's on offer

• £24,479, reviewed as you qualify and take on a full caseload
• 35-hour week, Monday to Friday — no evenings, no weekends
• Structured training and a clear route from advisor to claims handler
• Full support and funding towards CII qualifications
• On site in Bolton with free on-site parking
• Holiday allowance that increases with service, plus a holiday sell scheme
• Your birthday off, and a half-day for seasonal shopping
• Contributory pension, cycle to work scheme, discounted sports and social
• Cash bonus for going above and beyond
• Casual dress, free branded clothing
• Trained mental health and first-aid staff on site

The honest bit

It's on site in Bolton, five days a week, and the first few months are a genuine learning curve — you'll be studying alongside the day job. The trade is a funded professional qualification and a career that doesn't cap out at advisor level. If you want to move beyond entry-level customer service and build something, this is the seat.

Apply now and we'll come back to you to talk it through properly — including who the employer is and what the training actually looks like.