Client & Technical Project Lead
Zest
Remote-friendly
As part of their continued growth, they are looking for a Client & Technical Project Lead to act as the key link between customers and internal teams. You'll play a central role in coordinating projects, building trusted relationships and ensuring an exceptional customer experience from start to finish.
The Role:
This is a highly collaborative role, combining project coordination with relationship management within a fast-paced, technically focused environment.
You'll manage multiple concurrent projects, acting as the primary point of contact for customers while working closely with internal specialists to understand priorities, maintain momentum and communicate progress clearly. Success in this role comes from building strong relationships, anticipating challenges and ensuring clients remain engaged throughout the project lifecycle.
Key Responsibilities:
Manage a portfolio of active customer projects from brief through to completion.
Act as the primary contact for clients, building trusted and long-lasting relationships.
Coordinate timelines, priorities and deliverables across multiple projects.
Work closely with internal technical teams to understand progress and identify potential risks.
Translate technical activity into clear and meaningful communication for customers.
Manage expectations around scope, timings and key milestones.
Support onboarding activities and deliver a consistently high standard of customer experience.
Identify opportunities to strengthen and develop long-term relationships.
About You
You may currently be working as a:
Technical Account Manager
Account Manager
Project Manager
Client Services Manager
Customer Project Manager
NPD Project Manager
Innovation Project Manager
You will ideally possess:
✔ Experience managing customer relationships and multiple projects simultaneously.
✔ Strong communication and organisational skills.
✔ The ability to understand technical information and communicate it effectively.
✔ Commercial awareness and a customer-focused mindset.
✔ A proactive, solutions-oriented approach.
✔ Experience within manufacturing, FMCG, product development, technical services, consultancy or a similar environment would be advantageous.
This is an excellent opportunity to join a growing business where you'll play a central role in delivering innovative projects and creating outstanding client experiences.
As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
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