Senior Contract Manager - Major Works

The Role:

We are seeking a Senior Contracts Manager (Major Works) to lead the delivery of a major capital works programme across a housing portfolio. This is a senior leadership role responsible for managing refurbishment and improvement projects, ensuring works are delivered on time, within budget, and to the highest quality and safety standards.

You will oversee a team of project and contract management professionals, drive contractor performance, and ensure compliance with all regulatory, health and safety, and contractual requirements. Acting as the client representative, you will play a key role in ensuring effective procurement, contract administration, and successful project outcomes.

Key Responsibilities:

Leadership & Team Management

• Lead, manage and develop a technical Major Works team, ensuring high performance and professional standards.
• Provide guidance, oversight and support to project managers and delivery staff.

Programme Delivery

• Lead delivery of the capital works programme, including refurbishment and improvement projects.
• Ensure projects are delivered on time, within budget and to agreed quality standards.
• Manage both planned and ad‑hoc major works and support emergency project responses where required.

Contract & Commercial Management

• Act as client representative, ensuring effective contract administration and procurement processes.
• Manage contractor performance including KPIs, valuations, variations and dispute resolution.
• Ensure all contract documentation, certifications and handover information is accurate and complete.

Health, Safety & Compliance

• Ensure compliance with all relevant legislation including CDM Regulations and building safety standards.
• Carry out site inspections to monitor safety, quality and progress.

Stakeholder & Resident Engagement

• Maintain strong communication with residents, ensuring visibility of programmes and service standards.
• Build effective relationships with contractors, consultants and internal teams.

Reporting & Governance

• Maintain accurate programme, financial and compliance data.
• Produce reports for senior management on performance, risks and delivery outcomes.

What We’re Looking For:

• Significant experience delivering major works or capital refurbishment programmes, ideally within housing or a regulated environment.
• Proven experience managing teams and leading technical or contract delivery functions.
• Strong knowledge of construction, refurbishment methods, and building regulations.
• Experience acting as a client representative and managing complex contracts.
• Strong commercial and contract management skills, including procurement and performance management.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple complex projects and deliver results in a fast‑paced environment.

Qualifications:

• Relevant construction or property qualification.
• Experience or understanding of contract forms such as JCT, NEC or similar.
• Commitment to continuing professional development.