Collections Agent

Collections Agent                                                                                         

£26,230 per annum + uncapped commission 
Stafford - Hybrid (2 days in office / 3 days remote) 

About the Role 

An exciting opportunity has arisen for a Customer Collections Agent to join a growing and supportive team within a fast-paced environment. 

This role is ideal for someone who enjoys helping people, thrives on communication, and takes pride in delivering positive outcomes. You will handle a variety of customer interactions across inbound and outbound calls, live chat, and email. 

You’ll work closely with customers to understand their circumstances, negotiate affordable payment plans, and provide tailored solutions in line with client and compliance requirements - ensuring every interaction is handled with professionalism and empathy. 

Full training and ongoing support will be provided, offering a fantastic opportunity to build expertise and develop a long-term career within financial services, with clear progression pathways available. 

Key Responsibilities 

• Handle inbound and outbound calls, live chats, and emails 
• Negotiate realistic and affordable payment arrangements 
• Deliver fair, tailored solutions to support customers in resolving debts 
• Work within client guidelines and compliance requirements 
• Maintain accurate and up-to-date customer records 
• Collaborate with the team to share knowledge and improve performance 
• Support customers in achieving sustainable financial outcomes 

Skills & Experience 

Experience 

• Minimum 1 year in a call centre environment 
• Experience handling objections and negotiating outcomes 
• Strong customer service background 
• Confident IT user with the ability to learn systems quickly 
• Strong written and verbal communication skills 

Attributes 

• Excellent communication skills with strong listening ability 
• Resilient, calm, and positive under pressure 
• Self-motivated with a drive to achieve targets 
• Assertive yet empathetic when negotiating solutions 
• Reliable, professional, and consistent 
• Team-oriented and collaborative approach 
• Strong attention to detail with ability to multitask 

Salary & Benefits 

• £26,230 basic salary + uncapped commission 
• Hybrid working (2 days office / 3 days remote) 
• 25 days holiday + bank holidays 
• Structured 2-week induction programme 
• Flexible shift patterns 
• Office closure between Christmas and New Year 
• Company pension scheme 
• Company sick pay scheme 
• Wellbeing support and initiatives 
• Free onsite parking 
• Regular social events and casual dress 

If you’re looking for a role where you can make a real impact, develop your skills, and progress your career, apply now.