Commercial Account Handler

Commercial Account Handler - Newcastle - Up to £40k

A highly regarded, award-winning brokerage with a genuinely unique culture is looking for a client-focused Account Handler to join its Newcastle team - and become a key part of a business that does things differently.

This is a role for someone who takes pride in looking after clients properly. You'll manage a portfolio of commercial small business clients across the full policy lifecycle, working in a collaborative and fast-paced environment where strong relationships and outstanding service are at the heart of everything.

Salary: Up to £40,000
Location: Newcastle
Working pattern: Hybrid post probation

What you'll be doing

• Managing a portfolio of commercial small business clients, focusing on retention, service and growth
• Supporting clients through renewals, MTAs and day-to-day enquiries with a seamless experience
• Preparing and negotiating quotations and renewal terms with insurers and underwriters
• Handling policy documentation, invoicing and credit control accurately and efficiently
• Liaising with insurers, underwriters, claims specialists and internal colleagues to deliver prompt solutions
• Identifying opportunities and contributing to the wider success of the team

What they're looking for

• Previous insurance experience - broking or account handling background preferred
• Experience obtaining quotes and placing business with insurers
• Strong organisational skills - comfortable managing multiple priorities simultaneously
• Excellent attention to detail, particularly around documentation and compliance
• A confident, professional communicator with clients and colleagues alike
• Good negotiating skills and the ability to build lasting relationships

Why join them?

• Recognised as one of the best large companies to work for in the UK
• A genuinely unique ethos and culture - one that goes well beyond the bottom line
• Discretionary annual bonus based on individual and company performance
• Employer pension contribution of 5% - rising to 10% after 5 years
• Life Assurance up to 4x salary and Group Income Protection up to 65% of salary
• 25 days holiday plus bank holidays - increasing with length of service
• Fully funded professional qualifications and financial incentives for development
• A supportive, inclusive environment where people genuinely thrive

Ready to make a move? Get in touch - even if you're just exploring your options.

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