Community Response Support Worker

Location: St Albans Community Centre, St Albans Road, Smethwick

Hours: 37 per week

Salary: £26,166.40

Main hours 9.00am till 18.00pm with occasional evenings till 20.00 pm and weekend work on a rotation basis. The role is office-based but requires visits to clients within the community on an outreach basis.

Holiday: 5 weeks per annum pro rata

Responsible to: Project Manager

Community Response Support Worker Job Purpose:

Join our team as a Community Offer and Integrated Service Support Worker and make a real difference in people's lives! In this rewarding role, you'll provide compassionate support to the individuals in need, helping them navigate challenges, build independence and achieve their goals.

Whether it's offering encouragement, support, advice and guidance or connecting individuals to vital resources, your work will have a profound impact.

The Community Response Support Worker role will:

• Facilitate person centred support planning and co- ordination of input from different organisations, groups and professionals.
• Provide information/advice to individuals about a range of services to promote health and wellbeing and maintain independence.
• Facilitate access to services available in the community.
• Build relationships with primary care the local voluntary sector and community groups.
• Develop a knowledge of local services to enable the individual to access a range of services to meet their needs.
• Ensure individuals are engaged and connected with their local community and other organisations to make best use of resources.
• Support individuals to access community care assessments as well as carers’ assessments, where potentially eligible, monitoring outcomes of assessments and any follow up actions.
• Ensure Partnership working and a collaborative and collective approach is always taken.
• Where appropriate, actively participate in practice level multi- disciplinary team meetings.
• Identify when there is a need for urgent action or for a step-up in care and alert the relevant professional(s).
• Keep accurate and up-to-date records of contact with individual

Community Response Support Worker Essential:

• Access to a car, business insurance and a driving licence
• Experience and a proven track record of working with people from diverse backgrounds
• Experience of working with health and/or social care professionals at a variety of levels either in health, statutory, voluntary or independent sector
• Experience of working with people with multiple health issues and providing one-to-one support.
• Skills - IT skills including database use
• Compile letters and emails and have a good standard of English to GCSE level.
• Knowledge
  Understanding of the issues affecting people and the ability to communicate sensitively.
  Ability to motivate and support individuals with complex care needs to engage in new activities.
  Excellent communication skills, both verbal and written.
  Ability to work in a person-centred way to identify and address the needs of people living with multiple long-term conditions and formulate support plans.
• Ability to identify other issues affecting the person's health, such as underclaiming of benefits, debt, poor housing, physical inactivity, as well as other lifestyle issues and low mental health.
• Commitment to continuous improvement to ensure the delivery of a high-quality service.

  Benefits:

• Company pension
• Employee discount
• Referral programme

• Education:

• GCSE or equivalent (preferred)

• Licence/Certification:

• Driving Licence (required)

• Work Location: St Albans Community Centre