Complaints Handler
Candidate Source
Staring early September, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.
What’s in it for you?
- The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
- Hybrid working from our modern Leeds city centre office following your initial training period onsite
- Investment in training and development to support your career aspirations
- Pension scheme
- 33 Days annual holiday allowance (inclusive of Bank Holidays)
- Employee Discounts and Cashback Schemes
- Discounted Parking and local gym memberships
- Onsite refreshments provided
- Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously
- Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time
- Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines
- Investigate and resolve customer complaints relating to customer service and payment-related issues
- Act as a brand ambassador for the business and the end client, delivering a high standard of service at all times
We’re keen to speak with candidates who have proven experience working within a Telephony or Complaint Handling role within a Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
- Experience in Complaints or Customer Service, preferably within a Regulated Financial Services Setting.
- Understanding of complaints environments and regulatory compliance.
- Excellent communication and interpersonal skills.
- Strong administrative skills and previous experience of updating Customer records and systems.
- Ability to work independently, prioritise tasks, and manage time effectively.
- Proficiency in Microsoft Office.
- Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
- An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes.
- A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week). No weekends or evening shifts required.
To apply for this role as a Complaints Handler, please click apply online and upload an updated copy of your CV.
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