Complaints Officer in West Midlands

Title - Housing Complaints Officer

Contract Length - 3 Months 

Rate - Competitve 

We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service.

Key Responsibilities

• Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution.

• Investigate complaints thoroughly and provide clear, accurate responses.

• Liaise with housing, repairs and other internal teams to resolve issues.

• Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code.

• Keep residents informed throughout the complaints process.

• Identify recurring issues and recommend service improvements.

• Maintain accurate records and monitor complaint outcomes.

Requirements

• Previous experience handling complaints within social housing, local authority or housing association settings.

• Strong written and verbal communication skills.

• Experience managing complex or sensitive complaints.

• Ability to work to deadlines and manage a caseload effectively.

• Good knowledge of the Housing Ombudsman and complaints process.

If you're interested please apply above!