Customer Service Administrator in Bedford, Bedfordshire

Customer Service Administrator
Location: Just outside Bedford
Hours: Monday to Friday, 08:30 - 17:00
Pay Rate: £14.52 per hour
Contract: Temporary / Ongoing

Planet Recruitment are currently recruiting for a Customer Service Administrator to join a busy and well-established organisation based just outside Bedford.

This is an excellent opportunity for an experienced administrator or customer service professional looking to join a fast-paced operational environment. The successful candidate will provide administrative and customer service support, ensuring customers receive regular updates and that all relevant information is accurately recorded and maintained.

Working as part of a busy customer service and administration team, your responsibilities will include:

• Responding to customer enquiries via telephone and email.
• Providing customers with accurate and timely updates.
• Managing general administration and data entry.
• Maintaining accurate records and updating internal systems.
• Monitoring the progress of vehicles and keeping customers informed of any changes.
• Liaising with internal departments to obtain updates and resolve queries.
• Coordinating information relating to vehicle movements, collections and deliveries.
• Monitoring outstanding work and following up where required.
• Updating trackers and spreadsheets with relevant information.
• Producing and maintaining daily reports.
• Liaising with operational teams to ensure vehicles are ready for collection.
• Dealing professionally with customer queries and escalating issues where necessary.
• Ensuring all administration is completed accurately and within agreed timescales.
• Providing general administrative support to the wider team.

The ideal candidate will have previous experience within customer service, administration, coordination or a similar office-based role.

You will need to be:

• Confident communicating with customers by telephone and email.
• Highly organised with excellent attention to detail.
• Comfortable working in a busy, fast-paced environment.
• Confident using Microsoft Office, particularly Excel and Outlook.
• Able to manage multiple tasks and prioritise your workload.
• Professional, approachable and customer-focused.
• A good team player with a proactive attitude.
• Comfortable working with data, spreadsheets and internal systems.

Previous experience within the automotive, logistics, fleet or vehicle industry would be advantageous, but is not essential.

• £14.52 per hour
• Monday to Friday, 08:30 - 17:00
• Ongoing temporary opportunity
• Friendly and supportive working environment
• Opportunity to work for a well-established organisation
• Convenient location just outside Bedford

To find out more, please call Adam or Scott on (phone number removed).

INDENG

Planet Recruitment is acting as an Employment Business in relation to this vacancy.