Customer Service Coordinator in Stoke-on-Trent, Staffordshire

Posted by Brampton Recruitment Ltd

Our client is seeking a bubbly and conscientious individual who is highly detail conscious to support the team with administration and customer service tasks within a busy transport office ensuring customer and depot queries are dealt with promptly and professionally, transport information is accurately recorded and updated, and deliveries are coordinated efficiently
  
Job Description for the Customer Service Coordinator role:
  • Supporting the busy Transport Office with day-to-day administrative duties
  • Answering telephone calls and responding to emails from customers, dealing with queries in a professional and helpful manner
  • Responding to queries from fellow network depots, both by telephone and via the messaging system, relating to deliveries being completed on their behalf
  • Adding consignment and delivery information accurately to the relevant systems
  • Updating and maintaining transport records and databases, ensuring information is accurate and kept up to date
  • Monitoring delivery information and following up any queries, delays or issues as required
  • Liaising with drivers, customers and other depots to obtain and provide relevant delivery information
  • Assisting with the coordination and administration of deliveries, ensuring information is communicated clearly and efficiently
  • Investigating customer queries and working with the relevant departments or depots to resolve issues promptly
  • Recording and updating information relating to failed, delayed or incomplete deliveries
  • Providing general administrative support to the Transport Office and assisting colleagues with other duties as required
  • Deal with enquiries promptly and efficiently, ensuring customers receive appropriate updates
  • Ensure all relevant information is accurately recorded and communicated to the appropriate person or department
Candidate Requirements for the Customer Service Coordinator role: 
  • A detailed conscious approach, teamed with strong customer service experience
  • Strong organisational skills
  • A clear and effective communicator at all levels
  • Strong administrative experience
  • Strong team player
  • Transport experience is desirable
Hours: Monday – Friday 37.5 hours per week
Salary: £13.00 per hour 

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
 
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