Concierge

Concierge – Luxury Residential Development

London
Competitive Salary + Benefits

Hyperion Partners is delighted to be recruiting on behalf of one of our valued clients for an experienced and professional Concierge to join a prestigious residential development in London.

This is an excellent opportunity for a customer-focused individual who takes pride in delivering an exceptional resident experience. As the first point of contact, you will play a key role in creating a welcoming, safe and well-managed environment while providing the highest standards of service to residents, visitors and contractors.

The Role

As Concierge, you will be responsible for ensuring the smooth day-to-day operation of the front-of-house reception area, delivering outstanding customer service and supporting the effective management of the development.

Your responsibilities will include:

• Providing a warm, professional and courteous welcome to residents, guests and visitors.
• Managing the reception desk and acting as the primary point of contact for all front-of-house enquiries.
• Monitoring access to the building and maintaining high standards of security.
• Receiving and managing parcels, deliveries and resident correspondence.
• Liaising with contractors, maintenance teams and property management to ensure issues are addressed promptly.
• Responding efficiently to resident requests and resolving queries in a professional manner.
• Conducting regular patrols of communal areas where required and reporting any maintenance or health and safety concerns.
• Maintaining accurate records, incident logs and handover reports.
• Supporting emergency procedures and responding calmly and effectively to incidents when required.
• Ensuring the reception and communal areas remain clean, presentable and welcoming at all times.

About You

The successful candidate will have a passion for delivering first-class customer service and be confident interacting with people from a wide range of backgrounds.

You will ideally have:

• Previous experience as a Concierge, Front of House Receptionist or within luxury residential, hospitality or customer service environments.
• Exceptional communication and interpersonal skills.
• A professional, polished and approachable manner.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent attention to detail.
• Confidence using Microsoft Office and property management or visitor management systems.
• The ability to remain calm under pressure and deal with situations discreetly and professionally.
• A flexible approach to working shifts, including evenings, weekends and bank holidays where required.

What's on Offer

• Competitive salary.
• Comprehensive training and ongoing development.
• Opportunity to work within a prestigious London residential development.
• Supportive and professional working environment.
• Career progression opportunities.
• Company benefits package.

If you are passionate about delivering exceptional customer service and are looking to develop your career within the residential property sector, Hyperion Partners would be pleased to hear from you.

Apply today to discuss this opportunity in confidence. Hyperion Partners is acting as a recruitment agency on behalf of its client. All applications will be handled with the strictest confidence.