Contract Co-ordinator (6month Contract) in Tunbridge Wells, Kent

Contract Co-ordinator - 6 MONTH contract

Tunbridge Wells

Hours: Onsite/Office Based - Monday - Friday 8-5pm.

£29,600 FTE + Excellent benefits including (pro rata) 25 days holiday + Bank Holidays, Pension, Parking and Team and Social events

Are you looking for a contract based role?

Our client is seeking an enthusiastic and detail-oriented Contract Co-ordinator to join their dynamic team in Tunbridge Wells. This pivotal role will be instrumental in ensuring compliance with contractual service standards while delivering exceptional maintenance services that prioritise customer satisfaction.

Key Responsibilities:

• Liaise effectively with operational Managers, Supervisors, and Operatives to uphold service standards and contractual requirements.
• Schedule and plan works efficiently, ensuring the right trades are allocated, and appointments are managed geographically for optimal travel efficiency.
  • Promote and maximize 1st time fix
• Monitor and manage all works orders immediately upon receipt, ensuring timely completion within the prescribed timeframes to meet contractual KPIs.
• Keep track of appointment adherence by the workforce and address any failures with management promptly.
• Maintain a strong customer focus, driving continuous improvement in service delivery.
• Collaborate with Supervisors to coordinate appointments requiring multiple trades or subcontractors.
• Assist in resolving queries and complaints from residents and colleagues, fostering a positive service experience.
• Participate in system reviews and provide feedback on operative and contractor performance.

Essential Criteria:

• Proven administrative experience in a similar co-ordinaton or supportive administration role.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to work both collaboratively in a team and independently, serving as a key information resource.
• A proactive approach to problem-solving and service delivery.

This is an exciting opportunity for a motivated individual looking to make a tangible impact within a supportive and engaging environment. If you possess the necessary skills and are ready to contribute to a customer-centred service operation, this role could be the perfect fit!

To apply, please submit your CV online today.

This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells - (phone number removed)

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.