Contract Support
Invictus Group
- Providing support to the client and answer calls and emails in a professional and timely manner
- Determine the nature, priority of faults based on information provided by the client
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and drive them to attend maintenance visits within required SLA’s including communicating with site clients.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.
- Raise and assign work orders to relevant resources
- Monitoring contractor communication for site visits through to PPM completion and updating records such as Elogs and compliance tracker.
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- Ensure OP18 documentation is maintained and readily available using company systems
- Manage system as a key user on site including PPM records, reactives and reporting.
- Effective communication with all levels of internal teams and external customers.
- Familiar with daily operations and the specific scope of the contract.
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
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