Credit Controller

Your new company
You will be joining a well-established and growing business with an impressive UK-wide presence and a strong reputation for customer service. Operating through a large network of locations nationwide, the organisation has built long-standing relationships with commercial customers and continues to invest in both its people and operations.Due to continued growth within the finance function, an opportunity has arisen for a Credit Controller to join the team on a permanent basis.Your new role
Reporting to the Credit Manager, you will be responsible for managing a portfolio of customer accounts, ensuring outstanding balances are collected in a timely manner whilst maintaining positive customer relationships.This is a varied role offering a blend of collections, account management, and stakeholder liaison within a busy commercial environment.Your responsibilities will include:

• Managing a ledger of customer accounts and proactively chasing outstanding debt
• Contacting customers via telephone, email, and written correspondence to secure payment
• Reviewing and assessing new and existing customer credit limits
• Building strong working relationships with customers and internal stakeholders
• Allocating cash receipts accurately and efficiently
• Managing accounts on hold and communicating effectively with operational teams
• Investigating and resolving invoice, pricing, and delivery queries
• Maintaining accurate customer account records and documentation
• Supporting the recovery of overdue debt through escalation processes where required
• Providing support and guidance on credit-related matters across the wider business

What you'll need to succeed

• Previous experience within a Credit Control, Collections, or Accounts Receivable role
• Strong communication and negotiation skills
• Confident telephone manner and ability to build rapport with customers
• Excellent organisation and time management skills
• High attention to detail and accuracy
• Ability to manage a busy workload and prioritise effectively
• Strong problem-solving skills and a proactive approach

What you'll get in return

• Competitive salary
• Profit-sharing scheme
• Company pension contribution
• Employee discount programme
• Sick pay
• Health and wellbeing benefits
• Supportive and collaborative team environment
• Long-term career development opportunities

What you need to do now
If you're interested in this role, click 'Apply Now' to submit your CV, or contact William Loring at Hays Accountancy & Finance on (phone number removed) or for a confidential discussion.If this role isn't quite right for you but you're considering a move, please get in touch to discuss other opportunities across South Wales.

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