Credit Controller

Role - Credit Controller

Location - Halifax

Salary - £28,000 - £32,000

FTC & Hybrid

The Opportunity:

We are looking for an experienced and motivated Credit Controller to join our growing Credit Control team. This is a fast-paced and challenging role, ideal for someone who thrives on building customer relationships, resolving issues, and delivering strong cash collection results.

You will manage your own portfolio of customers, taking responsibility for reducing aged debt, collecting outstanding balances, and supporting the achievement of cash collection targets. You'll also work closely with colleagues across the business to resolve issues, improve processes, and drive continuous improvement within the department.

This role offers the opportunity to make a genuine impact while developing your expertise within a supportive and forward-thinking finance team.

Key Responsibilities

• Manage a dedicated portfolio of customer accounts.
• Collect outstanding debt and reduce aged balances in line with agreed targets.
• Log invoice queries accurately and efficiently for investigation and resolution.
• Record customer payment commitments to support accurate cash forecasting.
• Build and maintain strong customer relationships to maximise collections and resolve issues promptly.
• Prioritise daily workload effectively to balance customer service and financial objectives.
• Collaborate with internal departments to support customer success and secure payment.
• Escalate and propose solutions for challenging or high-risk accounts.
• Process customer payments via debit and credit card.
• Support cash forecasting activities alongside Team Managers and departmental leadership.
• Recommend appropriate next steps for unrecoverable debts.
• Maintain accurate customer records and account notes within finance systems.
• Support process improvements and wider team initiatives.
• Undertake additional duties as required.

What We're Looking For

Essential Skills and Knowledge

• Proven track record of consistently achieving collection or performance targets.
• Strong debt management and account resolution skills.
• Excellent telephone and communication skills.
• Professional and confident approach when dealing with customers.
• Strong organisation and prioritisation skills.
• High attention to detail and accuracy.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong relationship-building and negotiation skills.
• Positive, adaptable, and customer-focused approach.

Essential Experience

• Minimum two years' experience in a Credit Control or similar role.
• Experience identifying and processing account defaults where appropriate.
• Experience maintaining accurate customer records and activity notes within finance systems.
• Good working knowledge of Microsoft Excel.
• Experience working in a busy, deadline-driven environment.

Desirable Experience

• Experience managing high-value customer accounts.
• Experience managing large volumes of lower-value accounts.
• Advanced Excel skills, including Pivot Tables and Lookups.
• Experience of process improvement or change management initiatives.

Personal Qualities

We're looking for someone who is:

• Results-driven and resilient.
• Confident yet professional when handling difficult conversations.
• Able to balance commercial objectives with excellent customer service.
• Detail-oriented and highly organised.
• Flexible and adaptable in a changing environment.
• A strong team player who works collaboratively across departments.
• Comfortable challenging processes and suggesting new ideas for improvement.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age