Credit Controller

SF Recruitment are working with an established business in Birmingham to recruit a Credit Controller into a small, hands-on finance team.

This is a varied credit role combining day-to-day collections with responsibility for a consumer loans portfolio. You'll manage your own debt position, deal directly with customers and work closely with the wider business to resolve issues and keep aged debt within target.

What You'll Be Doing
Managing B2C credit control across a portfolio of customers, alongside some small business accounts
Chasing outstanding balances by phone and email and resolving payment queries
Monitoring aged debt and working towards agreed 60- and 90-day debt targets
Supporting the administration of an active loans portfolio of approximately 400 accounts
Preparing Direct Debit collection files and updating internal systems with payments
Managing failed or defaulted payments and agreeing appropriate next steps with customers
Escalating more difficult debts through external recovery agencies where required
Supporting court recovery processes where appropriate, including Money Claims
Helping review and improve the existing debt recovery process, including working with external collection partners
Producing regular debt reporting for the wider business
Processing receipts, refunds and supporting bank and client account reconciliations
Working closely with internal teams to resolve issues affecting collection

What You'll Bring
Previous Credit Control experience, ideally within a B2C or mixed B2B/B2C environment
Confidence dealing with challenging conversations and customers who are unwilling or unable to pay
Strong communication and negotiation skills
Good Excel skills and confidence picking up new finance systems
A practical, hands-on approach and strong attention to detail
Experience of debt recovery, external collection agencies or Money Claims would be particularly useful

What You'll Get in Return
25 days' holiday plus bank holidays
Company pension
Hybrid working following successful completion of probation