Crisis Management Centre (CMC) Analyst

Crisis Management Centre (CMC) Analyst

Contract: Banking
Location: London, EC4A 4AU
Hours of work: 48
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Crisis Management Centre (CMC) Analyst to join the Crisis Management Centre of a prestigious financial institution in the City of London.

Working as part of a dedicated team, you will be responsible for real-time monitoring and operational response to both internal and external incidents across the EMEA region. This is a fast-paced, high-impact role that requires strong situational awareness and the ability to act decisively under pressure.

In this role, you will play a critical part in ensuring accurate communication, escalation, and coordination during significant events. You will support the organisation’s ability to respond effectively to crises, protect people and assets, and maintain business continuity through proactive risk identification and structured response actions.

Working Pattern: 24/7 rotating 6-week shift cycle | Early (07:00–15:00), Late (13:00–21:00), Days (07:00–19:00), Nights (19:00–07:00) | Weekdays, weekends and nights included

Key Responsibilities

• Prepare for, respond to, and support recovery from high-impact incidents
• Conduct real-time monitoring of internal and external incidents across the EMEA region
• Identify, escalate, and manage incidents in line with established protocols
• Coordinate responses affecting staff, sites, and business operations
• Assess and mitigate risks for business travellers, including tracking high-risk travel
• Gather, evaluate, and interpret intelligence to identify emerging risks and trends
• Conduct open-source research (OSINT) to support threat detection and situational awareness
• Deliver accurate and timely communications, updates, and reports to stakeholders

Professional and Personal Competencies / Qualifications

• Strong understanding of geopolitics, global security, and current affairs
• Excellent written and verbal communication skills
• Ability to work under pressure and make quick, effective decisions
• Strong analytical thinking and problem-solving capability
• High level of attention to detail and situational awareness
• Ability to work collaboratively within a team environment
• Willingness to learn and develop

Desirable:

• Experience in intelligence or security environments
• Additional languages relevant to the EMEA region