Customer 1st Advisor

Customer 1st Advisor

Castle Vale, Birmingham

£27,218 per annum

Permanent, Full Time (37 hours)

Closing Date: 27th August 2026 (12pm) 

Interviews: week commencing the 7th September 2026

Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. 

As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people‑focused role where no two days are the same. 

About the role 

In this role you will: 

• Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity 
• Provide a professional front-of-house reception service, ensuring customers feel welcome and supported 
• Handle customer enquiries via face‑to‑face contact, telephone and written communication 
• Work closely with colleagues across different service areas to deliver joined‑up, efficient support 
• Undertake administrative tasks and outbound survey work to support continuous service improvements 

About you 

We’re looking for someone who: 

• Has a genuine passion for delivering excellent customer service 
• Is confident communicating with customers in person, over the phone and in writing 
• Has experience in office administration or customer‑facing roles 
• Is flexible and adaptive to meet business needs 
• Enjoys working as part of a team and supporting colleagues across different service areas 
• Is eager to learn, proactive, and keen to develop new skills 

If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you.