Customer Account Manager in Burgess Hill
Posted by Pertemps Crawley Perms
We’re working with a growing business who are looking for a Customer Account Manager to take ownership of their existing customer relationships. This is a relationship-led role, focused on delivering great customer service, keeping on top of actions and identifying opportunities to develop existing accounts.
The Role:
- Managing a portfolio of existing customer accounts and becoming their key point of contact
- Building strong relationships via phone, email and regular face-to-face customer visits
- Carrying out customer and contract reviews, ensuring actions are followed through
- Proactively following up outstanding quotes, repairs and customer queries
- Taking ownership of customer issues and seeing them through to resolution
- Working closely with engineers and internal teams to ensure customers receive the right level of service
- Identifying additional requirements and opportunities to develop existing accounts
- Keeping customer records and activity up to date across CRM, JobLogic and internal systems
- Helping customers understand the value of their existing service and wider solutions available
The Person:
We’re looking for someone who is proactive, organised and genuinely enjoys building customer relationships.
- Previous experience in account management or a similar customer-focused role
- Confident picking up the phone and speaking with customers at all levels
- Strong communication and relationship-building skills
- Excellent organisation, attention to detail and follow-through
- A natural problem-solver who takes ownership rather than passing issues on
- Commercially minded, with the confidence to identify opportunities within existing accounts
- Good IT skills and comfortable learning new systems
- Confident meeting customers face-to-face and building relationships
- Full UK driving licence and willingness to travel to customer sites
- Happy to learn about the specialist products and services the business provides
The Package:
- £30,000 - £33,000pa basic salary + bonus
- Monday to Friday, 7.30am–4.30pm
- Burgess Hill
- Predominantly office-based with occasional customer visits
- Opportunity to join a growing business with scope to develop
If you’re a proactive, customer-focused person who enjoys building relationships and getting things done, this could be a great opportunity to join a growing business where you can really make the role your own.
Interested? Apply now or get in touch with the Pertemps team for more information!
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