Customer Account Manager

We're recruiting a Customer Account Manager on behalf of a well-established manufacturing business based in the region. This is a full-time, permanent position and a great opportunity for a customer-focused individual who enjoys building relationships, managing accounts and contributing to business growth in a technical, product-led environment.

In this role, you'll be the primary point of contact for an allocated customer base, providing accurate quotations, processing orders and delivering a consistently high standard of service. You'll work closely with customers and suppliers alike, developing professional relationships and a solid understanding of the products and services you represent. Full product training will be provided, making this a strong opportunity for someone with transferable customer service or sales experience looking to grow within a specialist environment.

Main Responsibilities:

• Managing an allocated customer base, handling enquiries via telephone and email professionally and promptly
• Providing timely and accurate price quotations, including researching and contacting suppliers for non-standard materials where necessary
• Following up on outstanding quotations and converting won quotes into customer orders
• Processing customer orders through to shipment, ensuring all requirements are fulfilled accurately
• Quoting materials and tooling including both stocked items and own-manufactured equipment
• Maintaining accurate quote records and a well-managed contact database
• Building and developing professional working relationships with customer contacts and sales representatives
• Proactively communicating product information, pricing, lead times and company policies clearly and confidently
• Identifying new business opportunities and re-engaging inactive customers to generate return business
• Developing and maintaining a strong working knowledge of company products, services and catalogues
• Adhering to company quality procedures and the established sales system

Skills/Experience:

• Previous experience in a customer service, account management or internal sales role
• Strong written and verbal communication skills — professional, clear and persuasive
• Confident telephone manner with the ability to handle enquiries and resolve issues effectively
• Computer literate with good working knowledge of Microsoft Office
• Organised with strong attention to detail, particularly around order processing and quotation management
• Ability to build rapport and maintain professional relationships with customers and colleagues
• Two years' experience in sales or administration within an aerospace or manufacturing environment — desirable

Salary & Working Hours:

Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours will be provided upon application.

Benefits:

• Competitive salary dependent on experience
• Full product and systems training provided
• Varied, customer-facing role with genuine account ownership
• Supportive team environment reporting to the Customer Service Manager
• Opportunity to develop commercial skills within a specialist manufacturing business