Customer Care Administrator

We are seeking a proactive and detail‑driven Customer Care Administrator to join our busy team. You’ll play a key part in maintaining exceptional customer service standards and ensuring every customer receives a smooth, positive experience from start to finish. This role suits someone who enjoys problem‑solving, thrives in a fast‑paced environment, and takes pride in delivering high‑quality support.

Key Responsibilities

• Process customer credits and returns accurately and within agreed timeframes.
• Resolve stock issues affecting customer orders and communicate solutions clearly.
• Manage post‑delivery issues such as damaged or missing items.
• Work closely with the Compliance team to investigate and resolve customer-facing non‑compliances and improvement opportunities.
• Use company systems (including Sage and SOP processes) to manage customer service tasks efficiently.
• Provide inbound telephone support to the Sales team.
• Proactively engage with customers to uphold service levels.
• Collaborate with internal teams and line managers to ensure smooth operations.

What We’re Looking For

• Strong knowledge of Sales Order Processing systems and procedures.
• Experience processing large volumes of data with accuracy.
• Working knowledge of Sage ideally but not essential
• Confident IT skills, including Excel and Word.
• A supportive team player with excellent time management.
• Ability to work to strict deadlines with high attention to detail.

In return you can expect a salary of £30,000pa plus company related bonus and an excellent range of benefits including private healthcare, life insurance, enhanced holidays and hybrid working.  Working Monday – Friday days with an early finish on a Friday.  If you’re organised, customer‑focused, and ready to make an impact, we’d love to hear from you.