Customer Care Administrator/Customer experience Manager

CSC Recruitment Ltd

Job Title: Customer Care Administrator / Customer Experience Manager Assistant (Freelance – 3 Months)

Location: New Malden
Contract Type: Freelance / Temporary (3 months)
Start Date: Immediate / As soon as available

About the Role

We are seeking a proactive and highly organised Customer Care Administrator / Customer Experience Manager Assistant to support a busy team during a key period. This short-term freelance role will focus on ensuring a smooth customer journey, particularly around handovers, completions, and move-ins.

This is a hands-on role ideal for someone with strong coordination skills and a customer-first mindset, who can hit the ground running.

Key Responsibilities

  • Assist with property handovers and completions, ensuring all documentation and processes are completed accurately
  • Coordinate and support customer move-ins, providing a seamless and positive experience
  • Act as a point of contact for customers, responding to queries promptly and professionally
  • Liaise with internal teams, contractors, and stakeholders to resolve issues efficiently
  • Maintain accurate records and update internal systems
  • Support the Customer Experience Manager with day-to-day administrative and operational tasks

Essential Requirements

  • Previous experience in customer care, customer service, or property-related roles
  • Strong organisational skills and attention to detail
  • Excellent communication skills (written and verbal)
  • Ability to manage multiple tasks and prioritise effectively
  • Confident using Microsoft Office and internal systems
  • Experience supporting handover/completion processes or move-ins (highly desirable)

Personal Attributes

  • Customer-focused with a positive, can-do attitude
  • Reliable and able to work independently
  • Problem-solver with a proactive approach
  • Professional and approachable

What We Offer

  • Competitive freelance rate (dependent on experience)
  • Opportunity to gain experience in a fast-paced environment
  • Supportive and collaborative team
Apply Now →

Application opens at the source listing. Free for jobseekers.

Related Jobs