Customer Care Co-ordinator

About the Role

We are looking for a friendly, organised, and confident Customer Care Co-ordinator to join our team on a part-time basis.

The role will involve contacting tenants to arrange and schedule appointments for works at their properties, while working closely with the survey team to ensure appointments are coordinated efficiently. You will play an important role in providing a professional, responsive, and positive customer experience.

Working hours are 6 hours per day, Monday to Friday, within the core hours of 9:00am–5:00pm. Some flexibility may be required to accommodate the needs of the business.

Key Responsibilities

• Making outgoing calls to tenants to arrange appointments for property works
• Communicating clearly and professionally with tenants
• Coordinating appointments and ensuring information is recorded accurately
• Following up with tenants where required
• Completing light administrative duties to support the wider business
• Updating records and systems accurately
• Working collaboratively with colleagues to ensure customer needs are met
• Providing a friendly, professional and efficient customer service at all times

About You

We are looking for someone who:

• Has excellent telephone and communication skills
• Is confident speaking to customers and building a positive rapport
• Is organised, reliable and able to manage their time effectively
• Has good attention to detail
• Is comfortable making a high volume of telephone calls
• Previous experience with a booking system and using Microsoft Office
• Can work independently while also being a supportive member of the team
• Can demonstrate flexibility and adapt to changing business requirements
• Has a positive, professional and customer-focused approach

What We Offer

• Competitive salary depending on experience
• Generous annual leave entitlement of 25 days plus bank holidays, pro rata for part-time employees.
• Auto-enrolment into our company pension scheme (after 3months of service)
• Learning and development programs, training and career opportunities
• Your Birthday off
• Early finish on the last Friday of each month
• Recognition awards

About Earnz Property Services

Earnz Property Services delivers high-quality energy efficiency, retrofit, and property improvement solutions, supporting the transition towards a more sustainable future.

With over 40 years of combined industry experience, our senior management team is committed to delivering projects safely, efficiently, on time, and to the highest standards of quality and customer satisfaction.

Our services include Solar PV, Loft Insulation, Cavity Wall Insulation, and External Wall Insulation, delivered by highly trained and qualified teams and supported by established industry partnerships.

We pride ourselves on quality, compliance, sustainability, and minimising disruption for residents and customers.

Our Values

• Protect Our Environment – We are committed to sustainable practices that support a greener, cleaner future.
• Look After Others – We prioritise the safety, wellbeing, and respect of our colleagues, clients, partners, and communities.
• Work Together – We value teamwork, collaboration, and shared success, making the most of everyone’s strengths.
• Keep Improving – We continually improve our processes, knowledge, and services to meet the changing needs of our industry and clients.