Customer Care Coordinator

We have an excellent opportunity for an experienced Customer Care Coordinator to join a well-established residential developer.

Working as part of an experienced Customer Care team, you will play a key role in delivering an exceptional aftercare service, ensuring homeowners receive a professional, efficient and positive experience throughout the final stages of their customer journey.

This is an excellent opportunity for someone with previous customer care experience within the housebuilding or residential development sector who enjoys building relationships and providing outstanding customer service.

Key Responsibilities

• Act as the first point of contact for homeowners via telephone, email and face-to-face communication.
• Deliver a professional, friendly and efficient customer service at all times.
• Log and manage customer defects using the company's customer care system.
• Coordinate appointments with site teams, contractors and homeowners to ensure defects are resolved promptly.
• Monitor outstanding issues and keep customers updated throughout the process.
• Liaise closely with Construction, Sales and Subcontractors to ensure customer issues are addressed efficiently.
• Maintain accurate records and ensure all customer correspondence is documented.
• Support the team in achieving customer satisfaction targets and service level agreements.

Requirements

• Previous experience as a Customer Care Coordinator within the residential housebuilding or construction sector.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise a busy workload.
• Confident using Microsoft Office and customer management systems.
• A professional and customer-focused approach.
• Ability to work effectively within a fast-paced team environment.

This is a fantastic opportunity to join a respected residential developer offering a supportive working environment and the chance to become part of a successful and growing business. If you have the experience and are passionate about delivering outstanding customer service, we would be delighted to hear from you.