Customer Care Coordinator
West Midlands and Worcestershire Perm Hub
Location: Redditch (Office & Site Based)
Salary: Up to £32,000 per annum
Full Time, Monday to Friday
Pertemps are delighted to be recruiting on behalf of a leading UK housebuilder for a Customer Care Coordinator to join their busy Customer Care team in Redditch.
This is a fantastic opportunity to join a well-established business that designs and builds high-quality new homes across the UK. As the first point of contact for homeowners after they move into their new property, you will play a key role in delivering an exceptional customer experience and ensuring any issues are resolved efficiently and professionally.
Key Responsibilities
• Contact new homeowners to congratulate them on their new home and introduce yourself as their dedicated Customer Care Coordinator.
• Act as the main point of contact for customers, responding to enquiries, maintenance requests and snagging issues.
• Coordinate repairs, ranging from minor defects to more complex maintenance concerns.
• Liaise closely with Site Managers, subcontractors and internal departments to ensure issues are resolved promptly.
• Build strong working relationships with site teams and homeowners to achieve positive outcomes.
• Visit developments when required to meet with homeowners and discuss any concerns in person.
• Keep customers informed throughout the repair process, providing regular updates.
• Maintain accurate records of customer interactions and outstanding works.
• Handle complaints professionally, demonstrating empathy, resilience and a solutions-focused approach.
• Ensure all customer queries are managed within agreed service levels.
About You
• Previous experience within a customer service, customer care or complaints handling role.
• Confident dealing with challenging conversations and managing customer expectations.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to prioritise a busy workload.
• Resilient, calm under pressure and able to remain professional in difficult situations.
• Strong administrative and IT skills.
• Full UK driving licence and own transport, as occasional travel to developments will be required.
If you're passionate about delivering outstanding customer service and enjoy building relationships while solving problems, we'd love to hear from you. Apply today through Pertemps.
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