Customer Care Officer

Murphy is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland, Canada and America, Murphy provides better engineered solutions to infrastructure sectors including transportation; natural resources; energy and water. 

Headquartered in London, Murphy has a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities.

Murphy employs around 4,000 engineers, professional managers and skilled operatives around the world. Together, they work as ‘One Murphy’ - directly delivering the people, plant and expertise needed to make projects a success. Visit (url removed) or follow us on LinkedIn, Facebook, Instagram and X:

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A day in the life of a Murphy Customer Care Officer:

• List and maintain a database of all key stakeholders and interested parties.
• Keep all stakeholders informed about the scheme and especially any activities that may affect the public.
• Support and attend client led customer/stakeholder drop-in sessions.
• Support the investigation of insurance claims on behalf of the client.
• Manage and investigate complaints, both directly and in support of the client.
• Where required join the Considerate Constructors Scheme and maintain a top score.
• Act as the main point of contact between the project and communication teams
• Working with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.
• Support the client’s communications manager to developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement. 
• In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.
• Proactively gathering information and updating relevant comms channels – including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.
• Work closely with site team to support any project community outreach events management including regular team events.
• Planning and delivering local information / engagement events
• Develop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.
• Support emergency incidents on site as needed.
• Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.
• Advise and support the project staff on public liaison matters.

Still interested, does this sound like you?

• Demonstration of knowledge and practical application of Public Relations; and Third-Party issues in relation to construction activities.
• Computer literate with a good working knowledge of Microsoft packages.
• Proven track record of building relationships with external and internal stake holders
• Experience working on water-based projects is desirable