Customer Care & Orders Advisor in Salfords
Posted by Pertemps Crawley Perms
£28,000 – £31,000 a year
Salfords · Permanent
Location: Outskirts of Redhill
Salary: Up to £31,000 per annum DOE
Hours: Monday–Friday, 8:00am–5:00pm
Contract: Permanent
Looking for a customer service role where you're genuinely valued?
We're working with a fantastic, well-established business on the outskirts of Redhill who are looking to welcome an enthusiastic and customer-focused Customer Care & Orders Advisor to their growing team.
This is a brilliant opportunity to join a business that genuinely values its employees, invests in their development and prides itself on creating a supportive, positive working environment.
You'll be joining a friendly and collaborative team where customer service is at the heart of everything they do. This isn't simply about answering calls and responding to emails; you'll take ownership of customer queries, resolve issues and play an important part in ensuring customers receive an excellent experience.
What will you be doing?
- Handling incoming customer enquiries via telephone and email, providing prompt and professional responses.
- Managing customer complaints, investigating issues and working towards effective resolutions.
- Processing new customer orders and managing the full order process through to completion.
- Handling returns, refunds, credits and delivery-related queries.
- Providing customers with accurate information on products, services, pricing and company policies.
- Maintaining accurate customer records and updating the CRM system.
- Liaising with internal departments to resolve queries and ensure customers receive the support they need.
- Taking ownership of customer issues and ensuring everything is followed through to resolution.
- Working towards service level agreements, response times and customer satisfaction targets.
- Identifying opportunities to improve the overall customer experience.
We're looking for someone who already has a background in customer service or customer care, ideally with experience in a busy, customer-facing environment.
You'll ideally have experience with:
- Handling customer complaints and resolving challenging situations.
- Processing customer orders and managing order administration.
- Dealing with returns, refunds and general account queries.
- Managing customer enquiries across telephone and email.
- Using CRM systems and maintaining accurate customer records.
- Confident, personable and naturally enjoys speaking with people.
- Calm, professional and empathetic when dealing with difficult situations.
- Organised, proactive and able to manage multiple priorities.
- A confident problem solver who takes ownership rather than passing issues on.
- A positive team player who enjoys contributing to a supportive working environment.
- Salary of up to £31,000 per annum, depending on experience.
- Monday–Friday, 8:00am–5:00pm.
- 25 days annual leave plus bank holidays.
- Free on-site parking.
- Excellent additional company benefits.
- A genuinely supportive and welcoming team.
- A business that values its employees and actively encourages personal development.
- Opportunities to develop your skills, broaden your experience and progress within the business.
This is a fantastic opportunity to join a business that genuinely cares about the people who work for them. They recognise the importance of creating a positive working environment, supporting their employees and providing opportunities for individuals to develop and grow.
If you're an experienced Customer Service or Customer Care professional looking for a company where you can feel valued, make a difference and build a long-term career, we'd love to hear from you!
Apply today to find out more!
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