Customer Contact Specialist

Job Introduction                            

We are recruiting for a Customer Contact Specialist to join our Toyota dealership in Lincoln. 

Hours of work are 8:30am to 6pm, Monday to Friday.

Basic salary of £30,000 with an OTE of £40,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

•    Actively generate renewals leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.
•    Engage with customers through our live chat platform to manage incoming enquiries.
•    Conduct daily prospecting, run campaigns within designated systems, and update KPIs and      efficiencies consistently.
•    Contribute to increasing the Dealership’s retention rates and achieving set targets.
•    Liaise directly with our client database, maintaining a high standard of professionalism.
•    Exceed internal and external customer expectations in line with company best practices.
•    Perform any other reasonable duties as directed by your manager.

About you

• Customer focused with excellent communication & organisational skills
• Self-motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.