Customer Experience Specialist

Customer Experience Specialist

Multiple Opportunities Available | Hybrid Working | Career Growth | Financial Services

£30,000 + 10% Bonus £3000

Paid overtime (Saturdays plus Bank holidays - £3000

Earning potential - £36,000

Are you an experienced customer service professional who loves solving problems and delivering exceptional customer experiences?

Do you thrive in a fast-paced contact centre environment where no two days are the same?

We're partnering with one of the UK's most exciting and rapidly growing digital businesses to recruit several Customer Experience Specialists to join their expanding team.

This is far more than a traditional customer service role. You'll be the voice of the business, helping customers across multiple channels while playing a key part in creating outstanding customer journeys.

If you're looking for a company that genuinely invests in its people, offers real progression opportunities, and puts customer experience at the heart of everything it does, we'd love to hear from you.

What you'll be doing

As a Customer Experience Specialist, you'll support customers throughout their journey, providing expert guidance and resolving queries through a variety of communication channels.

Your day-to-day responsibilities will include:

✅ Delivering exceptional service via telephone, email and live chat

✅ Building rapport quickly and creating positive customer experiences

✅ Supporting customers with new enquiries, account updates and policy-related questions

✅ Accurately maintaining customer records and documentation

✅ Investigating and resolving customer queries efficiently

✅ Identifying opportunities to add value and enhance the customer experience

✅ Working collaboratively with colleagues to continuously improve service standards

What we're looking for

To be successful, you'll need:

✔ Previous experience working within a contact centre or call centre environment

✔ Strong experience handling customer enquiries through telephone, email and LIVE CHAT (essential)

✔ Excellent written and verbal communication skills

✔ A genuine passion for helping customers and delivering first-class service

✔ The ability to multitask and work confidently across multiple systems

✔ Strong attention to detail and organisational skills

✔ A positive, solutions-focused attitude

Highly desirable

⭐ Experience within insurance, financial services or another regulated environment

⭐ Understanding of FCA regulations and Treating Customers Fairly (TCF) principles

⭐ Experience working in a fast-paced, customer-focused organisation

What's in it for you?

💷 Competitive salary

🏡 Hybrid working model

📈 Clear career progression and development opportunities

🎓 Ongoing training and support from experienced leaders

🏥 Excellent wellbeing and healthcare benefits

🎉 A collaborative, supportive and inclusive culture

🚀 The chance to join a business experiencing significant growth and transformation

Why join?

This is an opportunity to become part of a modern, innovative organisation that's redefining customer experience through technology, data and exceptional service.

You'll be joining a team where your ideas matter, your development is prioritised, and your contribution will have a real impact from day one.

Ready for your next challenge?

If you have experience working in a call centre environment and are confident supporting customers via phone, email and live chat, we'd love to hear from you.

Apply today and take the next step in your customer service career.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.