Customer Operations & Route Coordinator at TopGrass UK, Bilton

At TopGrass, we believe that beautiful lawns and a healthy planet go hand in hand. As an expanding company, we are now looking to strengthen our skilled and passionate team. If you want to build a career in the amenity industry, then we would love to hear from you!

As part of our team, you'll help homeowners enjoy vibrant outdoor spaces while minimising environmental impact through smart scheduling. If you're passionate about nature, sustainability, and making a difference from the ground up, we'd love to grow with you.

About the Role:

Are you a proactive problem solver, looking to launch your career in a sustainable, growing industry?

As our eco-friendly lawn care services expand across our 4 regional depots, we are looking for a Customer Operations and Route Coordinator to join our friendly, close-knit team.

No prior operations, logistics or scheduling experience? No problem. Whether you are a recent graduate or looking to make a career switch, our comprehensive training programme will give you all the tools and confidence you need to succeed.

What You’ll Do:

This is a dynamic, office-based role at the heart of our daily operations. You’ll gain exposure to various areas across our business while keeping our services running smoothly.

• Smart Route Planning: Design, manage, and optimise daily routes for up to 21 technicians to minimise fuel consumption and carbon footprint.

• Customer Communication: Act as a core link between our field technicians, the company and customers via phone, email, and text.

• Operational IT Support: Learn and use our CRM systems to maintain accurate schedules, customer account updates, records and bookings

• Service Advisory: Advise existing and prospective customers on the benefits of lawn treatment plans.

What We’re Looking For

• Graduates and career-changers welcome: we value transferable skills over industry experience

• Tech-Savvy: Strong computer skills with the ability to comfortably learn new CRM and routing software.

• Strong Communicator: Clear, professional, and friendly phone and written communication skills (GCSE English and Maths or equivalent required; A-Levels or Degree preferred).

• Detail-Oriented: Great organisational skills to juggle schedules, competing priorities and team updates smoothly.

Why Join Us?

• ''Training and education is above and beyond.'' - Employee satisfaction survey
• "I definitely feel like a valued member of the team. Health and safety is a huge priority so I always feel safe at work” - Employee satisfaction survey

• Clear Career Pathways: Annual Performance Development Scheme tailored to your growth.

• Work-Life Balance & Annualised Hours: Extra paid time off over Christmas and New Year shut-down.

• Financial Perks: Performance commission, holiday buy-back scheme, paid overtime, and employee wellbeing/financial support.

• Supportive Environment: Family-run ethos, team-building events, internal competitions, uniform, and breakout spaces.

• Home Perks: Free annual lawn treatments and aeration for your own lawn!

More Than Just a Job!

We believe in looking after all our team members! From earning extra commission, winning cash prizes to paid training, career progression and wellbeing support, we offer a range of benefits designed to reward and support you.

Our perks include:

Commission on work sold and completed

Company sick pay and paid emergency/compassionate leave

Enhanced maternity and paternity pay

Paid training and clear career progression pathways

Career Performance Development Scheme

Paid overtime

Team-building days

Internal competitions with cash prizes

Christmas break scheme

Flexible annual leave and holiday buy-back scheme

Wellbeing and financial wellbeing support

Work devices and uniform provided

Breakout facilities

Employee consultation and occupational health support

Free annual TopGrass lawn treatments and aeration

And much more!

We want you to enjoy coming to work, feel valued and have opportunities to grow with us!

Ready to Start Your Career?

If you are eager to learn, love solving daily puzzles, and want to work for a company committed to achieving Net Zero, we would love to hear from you. Apply today with your CV!

Hours of Work:
We offer an annualised hours system, which means we are able to provide additional days off at Christmas and New Year in addition to your annual leave allocation. Typical hours of work are 7.30 to 16.00 or 8.00 to 16.30, with a 30-minute break. Hours increase to 7.30 to 17.00 during the busy time in April and September to allow for additional time off at Christmas and New Year.

Salary:
The salary for this role is £28,750 - £30,500 per year, depending on experience. We believe in offering a fair and transparent salary, so your individual experience and skills will be carefully considered when reviewing your application and finalising a potential job offer.