Customer Quality Engineer - Manufacturing & Engineering in Droitwich
Posted by Gapp Search Limited
£48,000 – £55,000 a year
Droitwich · Permanent
Quality Engineering | Manufacturing | Customer-Facing
If you've built your career around quality engineering, mechanical or electromechanical manufacturing and customer quality management, and know how to investigate technical issues, manage inspections and drive corrective actions, this is a role with genuine scope.
We're recruiting for an established international engineering manufacturer looking for an experienced Customer Quality Engineer to take ownership of customer quality requirements, inspection activities and quality performance across its manufacturing and project operations.
You'll work closely with Project Management, Engineering, Production, Procurement and Quality teams to ensure manufactured products and engineered systems meet customer specifications, industry standards and contractual quality requirements.
This is a hands-on, customer-facing role combining quality engineering, inspection and verification, non-conformance management and continuous improvement, with the opportunity to influence product quality and build strong relationships with key customers.
What you'll be doing
- Act as the primary quality contact for assigned customers, managing quality requirements, concerns and technical queries
- Build strong relationships with customer representatives, project teams and key stakeholders
- Ensure customer-specific quality standards and contractual requirements are understood and implemented throughout the project lifecycle
- Coordinate incoming, in-process and final inspection activities across manufacturing and assembly operations
- Carry out and oversee dimensional inspections against engineering drawings, general arrangements and isometric drawings
- Verify mechanical assembly requirements, including bolt torque, gasket selection, flow direction, tagging and material traceability
- Coordinate Non-Destructive Testing (NDT) activities, including visual, penetrant, magnetic particle, radiographic and ultrasonic testing where applicable
- Develop and maintain Inspection and Test Plans (ITPs), quality plans, inspection checklists and associated documentation
- Manage customer inspection hold points, witness testing and third-party inspection activities
- Ensure manufactured assemblies comply with applicable quality standards, engineering specifications and customer requirements
- Maintain quality records, material traceability, welding documentation and inspection reports
- Prepare and review manufacturing quality dossiers, test certificates and project handover documentation
- Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT) and pressure testing activities
- Manage Non-Conformance Reports (NCRs), customer complaints, concessions and corrective actions
- Lead root cause investigations using structured problem-solving techniques such as 5 Whys, Ishikawa and Corrective and Preventive Action (CAPA)
- Analyse quality performance data, including first-pass yield, rework, defects and recurring non-conformances
- Work with Engineering and Production teams to identify manufacturability improvements and prevent repeat quality issues
- Represent Quality during customer meetings, audits, inspections and project reviews
- Monitor customer quality KPIs and provide regular performance updates to internal and external stakeholders
- Support continuous improvement initiatives to improve product quality, reduce defects and strengthen manufacturing processes
- Provide guidance to manufacturing teams on inspection requirements, quality standards and best practices
The Customer Quality Engineer will need proven quality engineering experience within a manufacturing, mechanical engineering or project-based environment, with the technical confidence to manage customer quality requirements and resolve complex manufacturing issues.
You should also have:
- Experience in a Quality Engineer, Customer Quality Engineer or similar manufacturing quality role
- Strong understanding of mechanical or electromechanical fabrication, assembly or modular plant construction
- Experience managing customer quality requirements, inspections and technical quality concerns
- Ability to read and interpret engineering drawings, P&IDs, isometrics, general arrangement drawings and electrical schematics
- Experience developing and managing Inspection and Test Plans (ITPs), quality documentation and inspection records
- Knowledge of ISO 9001 quality management systems and relevant engineering standards
- Experience managing NCRs, customer complaints, root cause investigations and corrective actions
- Understanding of precision measurement, pressure testing, bolt torque verification and electrical testing
- Knowledge of welding quality, material traceability and Non-Destructive Testing methods
- Experience supporting customer audits, third-party inspections or Factory Acceptance Testing
- Strong understanding of quality tools including 5 Whys, Ishikawa, SPC and CAPA
- Ability to analyse quality performance data and identify opportunities for continuous improvement
- Experience working cross-functionally with Engineering, Production, Procurement and Project Management teams
- Strong communication and stakeholder management skills with confidence dealing directly with customers
- Ability to manage multiple priorities, resolve technical issues and drive corrective actions through to completion
- Excellent attention to detail with a proactive, solutions-focused approach to quality improvement
Experience within mechanical fabrication, packaged plant rooms, modular systems or engineered fluid-handling equipment would be particularly relevant.
Knowledge of PED/UKCA requirements, ASME or EN pipework standards, welding procedures, material certification and manufacturing quality dossiers would also be advantageous.
The role
Sector: Manufacturing / Mechanical & Electromechanical Engineering
Department: Quality Engineering
Working environment: Manufacturing and project-based operations
Reporting to: Supplier Engineering Lead
This is a strong opportunity for an experienced Customer Quality Engineer who understands the demands of engineered manufacturing projects and knows how to manage customer expectations, maintain quality standards and drive effective problem resolution.
You'll be joining an established international engineering business with a strong reputation in fluid-flow technology, working closely with customers and internal engineering teams to ensure products and systems are delivered to the highest quality standards.
Apply now or contact Gapp Search for a confidential conversation.
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