Customer Service Administrator & Call Handler

Position: Customer Service Administrator & Call Handler
Contract Type: Temporary, full time (40 hours per week)

Shifts: Monday-Friday, 8am-5pm
Salary: £12.71-£13 per hour + Holiday Pay + Additional Benefits
Location: Brentwood, Essex (must have own car due to location)

Adecco Romford & London East are seeking a proactive and customer-focused Customer Service Administrator & Call Handler to join our growing team.

Key Responsibilities

• Manage inbound and outbound customer calls in a professional and friendly manner
• Contact customers to arrange and confirm appointments and provide updates on scheduled works
• Act as the main point of contact for customer queries, ensuring timely resolution within agreed service levels
• Handle customer complaints and escalations with empathy, professionalism, and a focus on positive outcomes
• Coordinate with planning, operational, and field-based teams to resolve issues and support service delivery
• Maintain accurate customer records and update CRM and operational systems
• Investigate customer concerns, track actions through to completion, and ensure clear communication throughout
• Produce and maintain records, reports, and audit trails where required
• Support continuous improvement initiatives and contribute to achieving customer service and performance targets

Skills & Experience

• Previous experience in a customer service, customer support, administration, or call centre environment
• Excellent communication and interpersonal skills, both verbal and written
• Strong problem-solving abilities and a customer-focused approach
• Ability to manage multiple tasks and prioritise workload effectively
• Experience handling customer complaints and resolving queries
• Good attention to detail and accuracy when updating systems and records
• Proficient in Microsoft Office and CRM systems

If you have a passion for customer service and enjoy working in a dynamic environment where no two days are the same, we'd love to hear from you. Please contact Claire or Hannah at Adecco Romford & London East (option 2) as soon as possible.

Why work with Adecco:
* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.