Customer Service Administrator in Leeds, West Yorkshire

Customer Service Administrator

Leeds | On-site | Permanent | £24,000 - £26,000

Elevation Recruitment Group’s Business Support Team are delighted to be working exclusively with a well-established UK organisation operating within the specialist healthcare sector.

This is an excellent opportunity for a customer-focused administrator to join a busy team where attention to detail, organisation and providing a responsive service are key.

Benefits

• Increasing holiday allowance with length of service
• Additional day off for your birthday
• Free on-site parking
• Employee discount platform
• Qualification and training support
• Cycle to Work scheme
• Ongoing professional development opportunities

The Role

As a Customer Service Administrator, you’ll support the smooth day-to-day running of the customer service function, acting as a key point of contact for customer enquiries and ensuring queries and orders are dealt with accurately and efficiently.

Your responsibilities will include:

• Responding to customer enquiries via telephone and email
• Resolving queries and issues in a professional and timely manner
• Monitoring orders and escalating any delays or customer issues
• Working towards team KPIs and service targets
• Reviewing daily reports and highlighting any anomalies
• Ensuring customer information is accurate and complete
• Liaising with relevant teams and customers to ensure queries are resolved
• Following established processes and procedures
• Supporting colleagues and assisting with wider team activities when required

About You

We’re looking for someone who enjoys working in a busy customer-focused environment and takes pride in getting things right.

• Previous experience in a customer service or customer-facing administration role
• Excellent written and verbal communication skills
• Strong attention to detail and organisation
• The ability to multitask and manage competing priorities
• Good time management skills
• Experience using Microsoft Office packages
• A positive, can-do attitude and willingness to learn
• Experience using an ERP system would be advantageous

Interested?

If you're an experienced Customer Service Administrator looking for your next opportunity within a supportive and established organisation, we'd love to hear from you.

Apply now or contact Sarah Larkin at Elevation Recruitment Group for further information.