Customer Service Administrator in Bradford

Customer Service Administrator
Bradford (BD3) | 12-week temp to perm | £24,785 (£12.71 PER HOUR)| Monday to Friday, finish at 3pm on Fridays

A well-established Bradford business is growing its Customer Services team. The team is friendly and supportive, you’ll get full training, and after 12 weeks there’s a real chance to move into a permanent role.

It’s a varied position covering everything from pre-sales enquiries to order processing and after-sales support. If you enjoy keeping things organised and like getting things right for customers, you’ll fit straight in.

What you’ll be doing

• Managing your own group of customers for after-sales support: logging cases and arranging replacement, damaged or missing parts
• Processing web orders every day and checking them for accuracy before confirmations go out
• Handling phone, email, live chat and ticket enquiries, from product advice to complaints
• Entering trade orders, setting up new accounts and raising quotes in Excel
• Raising pro forma invoices and chasing payments
• Liaising with installation teams based around the UK
• Helping other departments when needed, and contributing ideas to improve how things work

What you’ll bring

• Experience in a customer service role
• A confident phone manner and strong written communication
• Good attention to detail and the ability to prioritise a busy workload
• Confidence with Microsoft Office, especially Excel
• Happy working on your own initiative or as part of a team

Experience with CRM systems or Magento would help, but it isn’t essential because full training is provided.

The package

• £24,785 salary when you go permanent
• 25 days’ holiday plus bank holidays
• Monday to Thursday 8:30am to 5pm, Friday 9am to 3pm
• Office based in Bradford, with parking and transport links to confirm

If you’d like to find out more, apply today or get in touch with Kelly at Elevation Recruitment Group for a confidential chat.