Customer Service Administrator

Morgan McKinley is looking for an experienced Customer Service Administrator who has ideally working in the Construction or Engineering sector. We have a Service Support role working for a great company based on the outskirts of Horsham, West Sussex. The Customer Service Administrator to be part of the Service and Hire desk team, dealing with customer enquiries, quotations and order management.

Salary: £28-32K

Location: Office based Mon-Fri, outskirts of Horsham
**Own transport required due to rural location. Parking available

Hours: 8am-5pm Mon-Fri

Customer Service Administrator duties:

• Update customers regarding job progress and engineer attendance
• Schedule engineers
• Update the CRM database
• Monitor and respond to customer emails regarding quotations and bookings
• Support with compliance and warranty administration
• Maintain well-organised digital and physical records, including service reports, test certificates, photos, and
  customer notes
• Liaise with engineers daily to provide job sheets, site details, instructions etc.

Skills and experience:

• Proven experience working in a similar type role such as; Service Administrator, Quotation/Order Coordinator, or Customer sales support role
• Highly organised and attention to detail
• Good IT skills