Customer Service Administrator

Job Title: Customer Service Administrator

Location: Ilminster, Somerset

Salary: Dependant on experience (to be discussed at application)
Job Type: Full-time, Permanent

Hours: 9-5 (Mon-Thurs), 9-4.30 (Fri)

What's on Offer:

• Opportunity to join a stable and growing business
• Supportive team environment with a strong focus on collaboration
• Varied role with scope to develop your skills
• Competitive salary and benefits package including 25 days plus Bank Holidays and free parking

We are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.

The Role

As Customer Service Administrator, you will play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience. Acting as a central point of contact, you will manage warranty claims, coordinate service activity, and support internal teams in maintaining strong customer relationships.

This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.

Key Responsibilities

• Respond to warranty claims via phone and email in a timely and professional manner
• Log all communications and maintain accurate records using the CRM system
• Coordinate the dispatch of replacement parts and raise associated orders
• Arrange collections of faulty components in line with company procedures
• Authorise and organise service callouts in accordance with warranty terms
• Process invoices and manage documentation related to service visits
• Analyse service reports to identify recurring issues and opportunities for improvement
• Build and maintain effective relationships with external service partners

About You

We're looking for an organised and proactive individual with excellent communication skills and a strong customer service mindset.

• Experience working in a fast-paced, customer-focused environment

• Proven ability to manage a varied workload and prioritise tasks effectively
• Strong administrative and organisational skills
• Good IT skills, including Microsoft Office
• Solid communication skills, both written and verbal

Next Steps...To apply for this role please do so online or email your CV to (url removed). If you would like to discuss the opportunity prior to application, please contact Vicky on (phone number removed).

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