Customer Service Administrator P/T

Customer Services Administrator

Part-Time | 6-Month Fixed-Term Contract 📍 Havant, Hampshire

Hours: Flexible on start / finish times, approximately 6 hours per day, 5 days per week, Monday to Friday.

Approx: 27.5 Hour week

Salary: £26,000 - £26,500 pro rata (£13.30 - £13.60 per hour)

Adecco is proud to be working exclusively with an established and growing business, offering an exciting opportunity for a Customer Service Administrator to join their Operations team on a part-time, 6-month fixed-term contract.

**There is a possibility for the contract to be extended for the right individual.

This is an excellent opportunity for a customer-focused and organised individual who thrives in a busy environment and enjoys building strong relationships with customers. You'll play a key role in ensuring a smooth customer journey, from handling enquiries and processing orders through to coordinating deliveries and providing outstanding service.

If you're proactive, detail-oriented, and passionate about delivering exceptional customer experiences, we'd love to hear from you.

What You'll Be Doing

Customer Service & Administration

• Responding to customer enquiries via telephone and email in a professional and timely manner.
• Providing accurate information regarding product availability, lead times, and pricing.
• Building positive relationships with customers and delivering an outstanding service experience.
• Managing shared inbox enquiries and ensuring all requests are actioned efficiently.

Order Processing & Logistics

• Processing customer orders accurately using internal systems.
• Checking stock availability and coordinating product dispatches.
• Arranging deliveries.
• Placing orders with third-party suppliers and monitoring progress through to delivery.
• Generating pro-forma invoices when required.
• Maintaining accurate customer records and completing daily administration tasks.

Customer Relationship Management

• Keeping customers updated on order progress, lead times, and delivery schedules.
• Developing strong relationships with both new and existing customers.
• Working collaboratively with internal teams, suppliers, and logistics partners to ensure a seamless service.

What We're Looking For

Essential Skills & Experience

✔ Previous experience in a customer service, sales support, or administration role

✔ Excellent communication skills, both written and verbal

✔ Strong organisational skills with a keen eye for detail

✔ Ability to manage multiple priorities in a fast-paced environment

✔ Good working knowledge of Microsoft Office 365

✔ Positive, professional, and customer-focused approach

Desirable

⭐ Experience using ERP systems or similar business software

Why Apply?

• Opportunity to join a friendly and supportive team
• Varied role with a mix of customer service, administration, and logistics coordination
• Gain valuable experience within a busy operational environment
• Flexible part-time hours to be agreed

Benefits:

✅ 20 days annual leave (pro rata) plus Bank Holidays

✅ Paid Christmas shutdown - enjoy time off over the festive period without using your annual leave entitlement

✅ Free on-site parking

✅ Company pension scheme following successful completion of probation

✅ Opportunity to join an established and growing business with a supportive team environment

✅ Valuable experience within a busy and customer-focused operation

Interested? Apply today through Adecco and take the next step in your customer service career. We look forward to hearing from you! 🚀

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.