Customer Service Administrator

Customer Service Administrators | multiple roles available
Based at South Gyle | Fully office-based roles with free parking
Full-Time roles | Monday to Friday | 8:00am to 4:00pm
Long-Term temporary contracts | minimum 9 months with strong potential to be extended & may become permanent
Pay rate of £13.50 per hour + holiday pay

Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Administrators to provide back office Administration support to their customer operations.

PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.

The successful candidates will be responsible for the following:

• Processing both customer and advisor requests through the company's investment platforms & internal systems
• Ensuring requests are completed correctly in line with SLA's & agreed timescales
• Investigating & resolving queries & issues, working with internal teams where required
• Updating customer details & information on the company's internal systems
• Identifying areas for process improvements on Administration processes

In order to be considered for these roles your skills and experience should include:

• Previous experience of providing back-office administration or processing - preferably within Financial Services
• Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential
• Excellent communication skills, both written and verbal
• Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
• Experience of working to targets, deadlines or SLA's
• Solid IT skills, including the use of Word & Excel

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age