CUSTOMER SERVICE ADMINISTRATOR in Poole

Customer Service Administrator

Location: Poole / Dorset

Hours: Monday to Friday 9:30am 5:30pm

Salary: £26,000 – £28,000 per annum (depending on experience)

Contract: Full-Time, Permanent

Deliver Exceptional Customer Service & Administrative Support

Are you an organised, customer-focused professional looking for a varied role that combines frontline customer service with essential office admin duties? Do you take pride in managing orders, resolving queries, and ensuring seamless operations across both B2B and D2C channels?

We are delighted to partner with an established, highly successful commercial organisation. They are seeking a meticulous and professional Customer Service Administrator to join their supportive team, handling key customer accounts and day-to-day admin workflows.

In this position, you will act as a primary point of contact for clients, managing enquiries, processing orders, maintaining accurate records, and supporting the wider team to deliver a frictionless customer experience from initial enquiry through to delivery.

Key Responsibilities

• Customer Service & Enquiries: Respond promptly and professionally to customer enquiries across telephone, email, and digital channels, providing accurate product and delivery information.
• Order Processing & Commercial Admin: Handle sales orders, purchase orders, invoices, and credit notes while maintaining rigorous data accuracy.
• Records & Reporting: Maintain meticulous customer records and produce routine operational reports using Excel and accounting software for management review.
• Issue Resolution & Collaboration: Build positive client relationships, resolve complaints professionally, and coordinate smoothly with internal departments.

What We Are Looking For

• Relevant Experience: Proven background combining professional customer service and general office admin.
• Communication & Telephone Skills: Excellent verbal communication with a professional telephone manner and strong written correspondence skills.
• IT & Systems Proficiency: Strong working knowledge of Microsoft Office, including Excel, alongside a high level of attention to detail.
• Organisational Skills: Able to manage multiple tasks, prioritise a busy workload, and meet strict deadlines independently or as part of a team.

What The Role Offers You

• Competitive Compensation: An attractive annual salary ranging from £26,000 to £28,000.
• Generous Staff Discount: Enjoy substantial employee discounts across the brand's popular outdoor and lifestyle clothing ranges.
• Seasonal Clothing Allowance: Receive complimentary seasonal clothing allocations as part of the staff perks package.
• Social Culture & Events: Participate in regular company social events, including seasonal team gatherings, summer barbecues, and staff appreciation days.
• Solid Work-Life Balance: Standard Monday to Friday working hours with no weekend commitments.
• Generous Holiday Allowance: 22 days annual leave plus standard bank holidays.
• Development Support: Comprehensive onboarding, ongoing training, and clear professional progression pathways

How to Apply

If you are a detail-oriented professional with a passion for high-quality customer service and efficient office admin, submit your CV today for immediate consideration!