Customer Service Administrator
The Little HR Department · Direct employer
Bar Hill, Cambridge
Customer Services
Full time
Permanent
Our client is a well-established and growing organisation based in Bar Hill, Cambridge, and they are currently seeking a Customer Service Administrator to join their busy and friendly operations team.
This is an excellent opportunity to become part of a collaborative, fast-paced environment where you will play a key role in delivering exceptional customer service and supporting the efficient management of customer and supplier orders across the business.
The successful candidate will thrive in a busy, detail-oriented role and enjoy working as part of a supportive team. You will be highly organised, reliable, and committed to delivering a high standard of accuracy and customer service in everything you do.
This is a fully office-based position, offering free on-site parking and the opportunity to join a successful and growing company where your contribution will be valued.
Working as part of a small, supportive team, you will be responsible for:
- Processing customer sales orders accurately and efficiently using internal systems
- Responding to customer enquiries relating to orders, deliveries, and order status
- Raising and processing purchase orders with suppliers
- Monitoring deliveries and proactively managing delays or back orders
- Producing order acknowledgements, delivery documentation, and invoices
- Booking in stock and allocating goods to customer orders
- Liaising with customers, suppliers, and internal teams to resolve queries
- Providing general administrative support and handling incoming calls
- Previous experience in a customer service, administration, or order processing role
- Strong attention to detail with the ability to handle high volumes of work
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Ability to prioritise workload in a fast-paced environment
- Confidence using IT systems such as ERP or CRM platforms (experience of Sage 200 would be advantageous)
- A proactive and flexible approach with a ‘can-do’ attitude
- Ability to work collaboratively within a team
- 22 days’ holiday, plus a Christmas shutdown (extra 3 days). You’ll also receive 1 additional loyalty day per year (up to 10), with the option to sell back up to 5 days annually.
- Contributory pension scheme
- Bonus of up to 20% of your salary
- Private Healthcare scheme
- Free onsite parking
- Monday to Friday, 9:00am – 5:30pm (1 hour paid lunch), with flexibility to opt for a 5:00pm finish with a shorter 30-minute lunch break
- Regular team events throughout the year, including Christmas and summer parties, office activities, and social gatherings such as sweepstakes and team lunches
REF-230 839
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